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Frequently asked questions

Your account

How long does it take to get an account set-up?

Once you have filled in and submitted your free trial form we'll set you up with an account within 24 hours. Our trial gives you access to all Email Sauce's features. We have even included a free demo template for you to use. You can send up to 5 people before being charged. When you are ready we can talk you through whichever design option you wish to go with.

Do you offer support?

Yes, indeed. See our Demos and Support section for tutorials, manuals and videos to help you with your Email Sauce account. If you require further assistance you are welcome to submit a support request which will be answered within 24hrs, 5 days a week.

Template design

Can my email template look just like my website?

In most cases we can either match or closely resemble your site. If you choose our custom design option we work closely with you to give you the best suited template for your needs. We design your templates with your target audience in mind. We want you to succeed and get the most from Email Sauce.


How do I collect new subscribers on my website?

With Email Sauce, this is as simple as copying and pasting some code. You can also customize any landing pages so the entire subscribe process stays on your own site. If you need help with this we can assist for a small fee.

I bought a list of email addresses, can I import those?

No. Under no circumstance are you allowed import or send to these addresses. We have import tools for correctly collected email addresses. We have a very strict Anti-spam Policy. If you have any questions regarding your lists then please use our contact form.

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